1. Orders & Payments
What online payment methods do you accept?
We accept PayPal, credit/debit cards, Google Pay, Apple Pay and other payment options. Please visit our Payment Methods page for more details.
Is it safe to use my credit card on your website?
Rest assured that shopping on our website is completely secure.
When you shop at Starseago, your financial data is transmitted via a secure server protected by the latest SSL encryption technology. We never store your credit card information on our site. All payment details are sent directly to our payment gateway for authorization and verification. Feel free to browse and pick your favorite items.
Have I been charged twice?
Your credit card will only be charged once after your order is shipped.
If you just placed the order, the transaction shown in your bank account is merely a temporary authorization. This is a standard practice adopted by banks to verify the validity and sufficient balance of your account. The authorization will be finalized within 48 to 72 hours, depending on your bank’s processing rules. You may contact your card issuer if you wish to speed up the process.
Why was my credit card declined?
Your credit card may be rejected due to the following reasons:
- Your card has expired. Please check its validity.
- You have reached your credit limit. Please contact your bank to confirm your available spending limit.
- You may have entered incorrect information. Double-check all required fields.
We also recommend using the latest browser version. Browser plugins may cause payment failures. Please clear your browser cache and cookies, restart the browser and try again.
2. Promotions & Discounts
Do you offer promotions?
We provide a variety of discounts, promotions and special offers. You can find the latest coupon codes from our homepage banners and announcements. You may also subscribe to our promotional emails via the signup form located at the footer of any page on our website.
How do I use a coupon code?
You can apply discount codes at checkout. Add items to your cart and proceed to checkout. On the page where you fill in your shipping address, you will see an input box for coupon codes. Enter your code and click Apply. The total amount will be updated automatically. Some promotions will be applied to your order automatically with no code required.
Can I use multiple coupon codes in one order?
No. Only one discount or promotion can be applied per order.
3. Order Status
How do I confirm my order has been placed successfully?
Once your order is submitted, you will receive a confirmation email to notify you that your order has been received.
How can I track my order?
We will send you a shipping notification email after your package is dispatched. You can track your shipment using the tracking number in the email, or log in to your account on
Starseago.com for updates.
If you need guidance on using the tracking number, please check our Help page. Feel free to contact us and we will help you check the logistics information.
I selected the wrong size / color / shipping address. Can I make changes?
Please contact us immediately to check your order status. We can modify the size, color or personal information for you if your package has not been shipped out.
If the parcel is already in transit, our customer service will contact the carrier to check whether changes are still available.
Please double-check all order information before checkout to avoid unnecessary issues.
How do I cancel an order, return or exchange items?
Please get in touch with our customer support for assistance. For full terms, please refer to our Return & Exchange Policy page.
Can you help me with damaged products?
We are sorry to hear your items arrived damaged. Please send photos of the damaged goods along with your order details to support@starseago.com. We will review your case and send you a replacement free of charge if the damage is confirmed to be our responsibility.
Please note that claims for damage will not be accepted 30 days after delivery. We do not take responsibility for ill-fitting items caused by incorrect size selection or failure to update order information before shipment, as these are not product quality issues.
We offer free product exchange service, while customers are responsible for the return shipping fee. We will ship the new item after we receive and inspect the returned goods. If you have trouble choosing the right size, feel free to email or message us for advice.
4. Products
How can I find the products I need?
There are multiple ways to find items on our site. You can search by keywords such as shapewear, dresses, pants and bras, or search by product item number. You may also browse categories via the main menu, or use the filters on the left side of each category page to narrow down results.
I have just given birth. How soon can I start wearing your shapewear?
Congratulations on your new baby! Generally speaking, you may start wearing shapewear one week after vaginal delivery. For cesarean section recovery, we recommend waiting for two weeks. Since everyone’s physical condition varies greatly, please consult your doctor for professional advice.
How do I choose the correct size?
Each product page has a detailed size chart to help you pick the right fit. Feel free to contact us online or email support@starseago.com if you have any questions.
Sizing is based on your body measurements, so please measure your bust, waist and hips before placing an order. Please note that this style runs smaller than standard sizes. We suggest ordering one size up for a more comfortable fit.
If you are unsure about your size, leave us a message or send an email to support@starseago.com. We are glad to help you make the best choice.
5. Shipping & Delivery
How long will it take to receive my order?
Total delivery time consists of order processing time and shipping time. Recently, customs clearance delays have led to longer processing and delivery times. We apologize for any inconvenience caused.
Please visit our Shipping Policy page for more information.
How can I track my package?
You will receive a shipping confirmation email with a tracking number once your order is dispatched. You can track the delivery status via the tracking link in the email or by logging into your account on
starseago.com.
If you need help with tracking, please visit our Help page or contact our team anytime.
The tracking shows my package was delivered, but I have not received it. What should I do?
First, check around your doorway and other common delivery spots. You may also ask your neighbors in case the package was left at the wrong address. Check for any delivery failure notices, which mean the courier attempted delivery while no one was at home.
If you still cannot find the parcel, please wait until the end of the next business day. Some courier systems mark orders as delivered in advance while the package is still in transit. If the issue persists, contact the shipping carrier directly with your tracking number for further support.
If your problem remains unsolved, please email our customer service: support@starseago.com.