Governing Provisions
These Terms and Conditions constitute the entire final agreement between the parties. No additional or amended terms shall be binding on our Company unless set forth in writing and duly signed and approved by an authorized officer or representative of our Company.
The dispatch of goods by our Company following receipt of the Buyer’s purchase order, shipping request or other documents containing terms conflicting with or supplementary to these Terms shall not be deemed an acceptance or modification of any provisions herein.
If any clause or provision of these Terms is ruled invalid by a competent court, the validity of all remaining clauses and provisions shall remain unaffected.
Order Acceptance
All orders are subject to written price confirmation by our authorized personnel, unless a fixed price is explicitly agreed in writing for a specified period. Shipment of goods without prior written price confirmation shall not constitute acceptance of the price stated in the Buyer’s order.
Pricing
All quoted prices, including applicable shipping fees, are valid for 10 days, unless a fixed price period is specified in a written quotation or sales confirmation issued and verified by our authorized staff. Where a fixed price is agreed, our Company reserves the right to revoke such quotation by written notice sent to the Buyer before we receive the Buyer’s written acceptance of the price.
All goods are sold on an F.O.B. shipping point basis. Should government regulations mandate lower selling prices, our Company reserves the right to cancel relevant orders.
Transportation
Unless otherwise agreed, our Company shall select the carrier and shipping route at its discretion. Our Company shall not be held liable for any delivery delays or extra transportation costs arising from such selection.
Payment Terms
Discounts shall apply only to the net value of goods stated on the invoice, excluding taxes and freight charges. If our Company deems the Buyer’s financial status unsatisfactory, we reserve the right to request advance payment or valid security prior to shipment.
If the Buyer fails to settle payment as agreed or breaches any provision herein, our Company may, without prejudice to other available remedies, cancel any undelivered portion of the order. The Buyer shall remain liable for all outstanding payments.
Taxes & Import/Export Licenses
All quoted prices exclude taxes. Relevant taxes shall be borne by the Buyer as invoiced, unless the Buyer provides a valid tax exemption certificate recognized by the relevant tax authority, or applicable laws prohibit our Company from collecting such taxes. The Buyer shall be solely responsible for obtaining all necessary import and export licenses.
Title and Risk of Loss
Delivery of goods to the carrier shall be deemed completion of delivery to the Buyer. Thereafter, all risks of loss or damage to the goods shall transfer to the Buyer. Any claims for damage incurred during transit shall be submitted directly to the carrier by the Buyer.
For shortages or damage occurring prior to handover to the carrier, the Buyer must file a claim within fourteen (14) calendar days upon receipt of goods, together with the original shipping document signed by the carrier confirming the condition of goods upon collection from our Company.
Notwithstanding the transfer of risk, legal title and possession of the goods shall remain with our Company until full settlement of all amounts due, including deferred payments, interest, handling fees and legal costs. The Buyer shall take all necessary actions to uphold and protect our Company’s title rights.
Attorney’s Fees
In the event of legal proceedings initiated to recover outstanding payment or arising from the Buyer’s breach of these Terms, the Buyer shall compensate our Company for proven damages, plus reasonable attorney’s fees and debt collection costs.
Liability
Our Company shall not be liable for personal injury or property damage resulting from the use or application of our products, whether used alone or with other goods, following acceptance of the order.
Claims for discrepancies in weight or quantity must be submitted by the Buyer within fourteen (14) calendar days after receiving the goods, accompanied by the original carrier-signed shipping document verifying the goods’ condition upon collection. If a valid claim is confirmed, our Company may either deliver the missing goods or issue a credit note equivalent to the invoice value of the deficient quantity, at our sole discretion.
Remedies and Limitation of Liability
Our Company shall not be liable for any incidental or consequential losses, damages or expenses arising directly or indirectly from the sale, handling or use of the goods.
In cases involving warranty breaches or negligence, our total liability is limited exclusively to one of the following options at our discretion: replacing non-conforming goods, refunding or crediting the Buyer for the purchase price of such goods, or arranging product repairs. If we request the return of goods, the Buyer shall send them back in accordance with our instructions.
The remedies specified herein are the Buyer’s exclusive recourse against our Company for any breach of obligations. Our performance of bona fide remedial actions shall constitute full satisfaction of all liabilities.
Product Selection
The Buyer confirms that the goods ordered are suitable for their intended use. The Buyer acknowledges that no reliance has been placed on our Company’s expertise or judgment in selecting, designing or sourcing the goods. The Buyer shall ensure the use and installation of goods comply with all applicable governmental regulations. The Buyer shall defend, indemnify and hold our Company, its successors, assignees and subsidiaries harmless from all related costs, damages and liabilities (including attorney’s fees).
General Provisions
We confirm that all goods delivered under this agreement are manufactured in compliance with the Hong Kong Employment Laws.
Email Communication
By registering on our website, you consent to receive our updates and promotional emails. You may unsubscribe at any time via the unsubscribe link included in all our emails.
Shipping & Return Rules
- Each order is charged shipping fees only once (including return shipments). No restocking fees will be imposed on returned products.
- We assume no liability for parcels unclaimed and destroyed within the specified time limit due to the Buyer’s personal reasons, including customs clearance issues, incorrect address, unreachable contact details or invalid phone numbers. We are also not responsible for parcel loss or theft arising from the Buyer’s request to leave packages at doorsteps, with neighbors or other designated locations. Thank you for your understanding.
- Only one discount offer may be applied per order.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.
Service Email：support@starseago.com
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